Privacy Policy
Effective Date: September 11, 2026
Patriot Inflatables & Party Rentals LLC (“Patriot Inflatables,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains what information we collect, why we collect it, how it is used and protected, who may have access to it, and the choices you have regarding your personal information.
1. Who Is Responsible for Your Information?
Patriot Inflatables & Party Rentals LLC is responsible for the personal information collected from our customers through our website, booking system, email, telephone communications, social media, and other interactions with our business.
Questions or requests regarding your personal information may be directed to:
Patriot Inflatables & Party Rentals LLC
Parrish, Florida
Phone: 352-464-3987
Email: patriotinflatablesfl@gmail.com
Website: patriotinflatables.com
2. Information We Collect
When you request a quote, make an inquiry, create a booking, complete an agreement or waiver, make a payment, or otherwise communicate with us, we may collect information including:
- Your name
- Billing and delivery address
- Email address
- Telephone number
- Event date, time, and location
- Rental items and services requested
- Booking and transaction information
- Payment status and payment-related information
- Communications between you and Patriot Inflatables
- Electronic acceptance of contracts, waivers, or terms
- Information you voluntarily provide regarding your event
We only request information that is reasonably necessary to provide our products and services.
Please do not submit unnecessary sensitive personal information or information about children through our website, booking notes, email, text messages, or other communications.
3. Why We Collect and Use Your Information
We may use your personal information to:
- Respond to inquiries and provide quotes
- Process and manage reservations
- Deliver, set up, service, and retrieve rental equipment
- Communicate with you regarding your reservation
- Process payments and refunds
- Send invoices, receipts, contracts, waivers, or booking confirmations
- Verify event or delivery information
- Provide customer service
- Handle insurance claims, accidents, disputes, chargebacks, or damage claims
- Maintain business, accounting, tax, and insurance records
- Prevent fraud or misuse of our services
- Comply with applicable laws or lawful requests
- Send promotional communications when you have chosen to receive them
We will not use your personal information for purposes unrelated to our business relationship with you unless you have given us permission or we are otherwise permitted or required to do so by law.
4. Our Website and Booking System
Our website and online booking system are provided through Booking Online Ltd, also known as Bouncy Castle Network (BCN).
Booking Online/BCN acts as a service provider that processes and stores information on our behalf so that we can operate our website and booking system.
Authorized Booking Online/BCN personnel may access customer information when necessary to maintain the system, provide technical support, troubleshoot problems, or provide services relating to our website.
We are responsible for determining how customer information collected through our website is used for our business.
5. Payment Information
When you make an online payment, your payment may be processed by a third-party payment processor.
Payment processors maintain their own privacy and security practices. Patriot Inflatables does not intentionally store complete credit or debit card numbers in our booking records.
Information necessary to confirm and document a transaction, such as payment amount, payment status, transaction reference, refund information, and related booking details, may be retained.
6. Who Has Access to Your Information?
Access to customer information is limited to people and service providers who reasonably need it to perform services for our business.
This may include:
- Owners of Patriot Inflatables & Party Rentals LLC
- Authorized employees or representatives when necessary to perform their job duties
- Our website and booking system provider
- Website hosting and email providers
- Payment processors
- Accounting or bookkeeping providers
- Insurance providers when necessary
- Technology or service providers used to operate our business
We take reasonable steps to limit access to customer information and require individuals with access to use it only for legitimate business purposes.
7. When We May Share Information
We do not sell or rent your personal information to third parties for their marketing purposes.
We may share information when reasonably necessary with:
- Companies that help operate our website or booking system
- Payment processors
- Insurance companies in connection with claims, accidents, or coverage requirements
- Accounting, tax, or financial professionals
- Government or tax authorities when legally required
- Law enforcement or other government agencies when required by law
- Professional advisers when necessary to protect or enforce our legal rights
We may also disclose information when reasonably necessary to investigate fraud, protect our business or customers, enforce our rental agreements, or respond to a legal claim.
8. How Long We Keep Customer Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.
Booking and transaction records may be retained for up to seven years after a transaction or rental is completed when reasonably necessary for tax, accounting, insurance, legal, chargeback, or business-record purposes.
Certain information may be retained longer when required by law, necessary for an ongoing legal matter or insurance claim, or otherwise reasonably necessary to protect our business.
When information is no longer reasonably required, it may be deleted, anonymized, or securely disposed of.
We may periodically delete older emails, messages, documents, and other communications containing personal information when they are no longer required.
9. Your Rights and Requests Regarding Your Information
You may contact us to:
- Ask what personal information we have about you
- Request a copy of information we maintain about you
- Correct inaccurate or outdated information
- Request deletion of personal information
- Ask questions about how your information has been used
- Withdraw permission to receive marketing communications
To protect customer privacy, we may take reasonable steps to verify your identity before providing or changing personal information.
Some information cannot immediately be deleted if we need to retain it for legitimate business purposes, including tax records, accounting requirements, insurance matters, completed contracts, dispute resolution, fraud prevention, or legal obligations.
If we are unable to fulfill a deletion request, we may continue to retain the necessary information while limiting its use to the purpose for which it must be retained.
Requests may be sent to patriotinflatablesfl@gmail.com or made by calling 352-464-3987.
10. Marketing Communications
We may offer customers the opportunity to receive promotional emails, text messages, special offers, announcements, or other marketing communications.
Where consent is requested, choosing to receive marketing communications is optional and is not required in order to make a booking.
If you choose to receive marketing messages, you may change your mind at any time.
You may opt out by:
- Using an unsubscribe link included in an applicable marketing email
- Replying to a message with an applicable opt-out request
- Emailing us at patriotinflatablesfl@gmail.com
- Calling us at 352-464-3987
Opting out of marketing does not prevent us from contacting you about an active reservation, payment, rental, contract, safety issue, or other non-marketing business matter.
11. Cookies and Website Technology
Our website may use cookies and similar technologies.
Cookies may be necessary to:
- Maintain website functionality
- Operate the online booking process
- Remember information during a browsing or booking session
- Help prevent website errors or fraud
- Understand how visitors use our website
We may also use third-party services or website features, such as analytics tools, maps, social media integrations, or embedded content. These providers may use their own cookies or similar technologies in accordance with their own privacy policies.
You may be able to control or disable certain cookies through your web browser. Disabling essential cookies may prevent portions of our website or booking system from functioning correctly.
12. Delivery and Location Information
We collect event and delivery addresses because they are necessary to determine availability, delivery fees, setup requirements, and to complete your rental.
If a delivery or driver-tracking feature is used through our booking system, location information relating to a delivery driver may be processed while an active delivery or job is taking place. Such information is used for purposes such as route planning, job management, or providing delivery-status information.
13. Children's Privacy
Our rental services are frequently used for children's parties and events; however, our website and booking services are intended to be used by adults.
We do not knowingly request that children provide personal information directly through our booking system.
Parents, guardians, customers, and event organizers should not provide unnecessary personal information about children in booking notes, emails, messages, or other communications.
14. Data Security
We take reasonable administrative, technical, and physical precautions to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
These measures may include password-protected systems, restricted access, secure third-party service providers, updated devices and software, and appropriate security practices.
No website, electronic transmission, or storage system can be guaranteed to be completely secure. Customers should therefore avoid sending passwords, complete payment card information, financial account information, or other highly sensitive information through ordinary email, text message, social media, or booking notes.
15. Third-Party Websites and Services
Our website may contain links to third-party websites, payment services, social media platforms, maps, or other online services.
Those services maintain their own privacy policies and practices. Patriot Inflatables is not responsible for how an independent third party collects or uses information once you leave our website or interact directly with that service.
We encourage you to review the privacy policies of third-party services you choose to use.
16. Legal Requests and Complaints
If you believe your personal information has been handled improperly, please contact us first so that we can review and address your concern.
You may contact us at:
Patriot Inflatables & Party Rentals LLC
Phone: 352-464-3987
Email: patriotinflatablesfl@gmail.com
You may also have the right to contact the applicable government or regulatory authority responsible for privacy or consumer protection in your jurisdiction.
17. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, website, booking software, third-party providers, or applicable legal requirements.
The most current version will be posted on our website with an updated effective date.
18. Contact Us
If you have questions about this Privacy Policy or how Patriot Inflatables & Party Rentals LLC handles personal information, please contact:
Patriot Inflatables & Party Rentals LLC
Parrish, Florida
Phone: 352-464-3987
Email: patriotinflatablesfl@gmail.com
Website: patriotinflatables.com